You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!
In most cases no physiotherapists are first contact practitioners so you may book in without a referral from your GP. The exceptions to this are we need a referral if being treated under DVA or workcover.
Yes, we offer HICAPS on the spot claiming and EFTPOS facilities. HICAPS supports most health insurance funds for more information.
To claim on the spot health rebates, you must present your health insurance card at the time of payment. Alternatively, an invoice can be issued to allow for self-claiming through your private health provider. We also use Medipass which integrates with HICAPS to provide seamless claiming if you forget your health insurance card.
Yes. We accept all workcover Qld and associated providers, DVA and CTP claims.
Note: Please call to arrange your Workcover/ DVA/ CTP appointment. We do ask that you bring all the appropriate paperwork on your initial consult to ensure there is no delay in treatment and management and we can bill the relevant agencies directly.
Yes. We accept Chronic Disease Management (CDM) plans (formally known as Enhance Primary Care or EPC plan).
Normal fees apply with CDM so there is a GAP fee to pay depending on practitioner that you book in with.
For pensioners and health care cards there is a $30 gap charge.
Note: Please call to arrange your CDM appointment. You will need to provide a copy of your CDM referral at your initial consultation in order to proceed with treatment and management of your condition.
We accept self managed and plan managed NDIS referrals. If you bring all relevant paperwork with you to the appointment we can make the process as smooth as possible to get you started with your physiotherapist.
Our initial physiotherapy appointments are 30 minutes, ideally we try to allocate 45 minutes where possible. Subsequent follow up appointments are 30 minutes.
If you have more than 1 issue or feel you need more time we do offer 60 minute initial appointments as well.
Initial Headache appointments are 60mins long.
Gym based rehab appointments last up to 60 minutes.
Longer appointments are available if arranged with your physiotherapist prior to your consultation.
Vertigo and dizziness appointments:
Due to the nature of this condition we book in 2 half hour sessions 48 hours apart rather than a single hour appointment.
We do ask our clients to stay for 10 minutes after their session to ensure they don’t suffer from an increase in symptoms.
Where possible it’s a good idea if someone can bring you and pick you from your appointment in case there’s a reaction to treatment that may affect your ability to drive home.
Please bring any referrals/paperwork (relevant for Workcover Qld , Extended Primary Care Management plans, DVA or CTP claims).
If you have any relevant scans such as X-Rays, Ultrasounds or MRI’s related to your condition that can be helpful.
Please wear loose fitting clothing that will allow access to and movement of the injured or painful areas. This allows for better assessment and therefore better understanding of your current pain or condition.